Today, I came very close, believe me. Stupidly, I decided to phone BT concerning my telephone line being wired through the council alarm system. PlusNet told me to ring 150. So I did. After getting the usual press option 1 for this, 2 for that etc, and gone through three separate things, get the message "we are extremely busy blah blah" They don't even play you music while you wait, just the constant ring ring ring, and occasional oh-so-pleasant apologies and they will answer as soon as possible. Eventually, I get through. An Indian guy, probably in India. Now no way am I prejudiced, so I try and explain the problem, and it's quite obvious that (a) he doesn't understand me and (b) he hasn't the faintest idea what I'm on about with the box, the wiring etc. So he says he can't send an engineer because I don't have a fault with my line! So I lost my temper a bit then and said but I do have a fault with my line, it's wired up incorrectly. So he says he will put me on hold, and speak to his supervisor. This time I get the music, ding ding dong dong etc. He comes back on and says I need to speak to customer services, not faults. He will transfer me. Thank you. So then I get back to the original recorded message about we are extremely busy, someone will speak to you as soon as possible. 35 minutes later, I kid you not, I get through to a Scottish sounding guy. At least we could understand each other. Explain the whole situation again, and he says I need to speak direct to the OpenReach engineers. He says he can connect me or give me the number, so I says will I have to wait another 35 minutes? He says he can't be sure, but gives me the number anyway and as I was about to be transferred, the line went dead, and I was disengaged. So I ring the number he gave me. I get the option of buttons 1 to 7 to choose what my problem is. Decide on Option 3, which is faulty wiring. As soon as you pick it, it tells you to contact your service provider's faults department - ie BT...... which is what I effing well did in the first place.
So I try another route - I'll phone the council, after all it is their problem, and their equipment which is causing all the trouble. Get through to the switchboard and explain briefly, get put through to someone. Explain again, and she says, oh I'll put you through to another department. So I finally get the right department and make sure this time, before I go through it all again. First of all, although she is Welsh, she didn't know how to spell my address, or where it was. Then she didn't know anything about boxes on walls, alarm systems, BT lines or what fucking day it was. I had to explain what a metal box on the wall was. That it had a bt phone socket inside it, and repeat that twice, and that the door was torn off in the wind, and what day, and that someone from the council came to repair it so they know about it already, and when he came....... So she says sorry, I'll have to speak to someone higher in the department and get them to ring you back. So I have to repeat my phone number 5 times before she gets it right. This was at 11.30. And as you have guessed, nobody has rung me back.
Why me? It's my phone bill to ring them, my stress, my blood pressure and my inconvenience, and it's for something that has nothing whatsoever to do with me apart from fucking up my phone line, and I got nowhere. So will have to go through it all again now. I am tempted to post them a letter to both companies and tell them that I am ripping the phone line from the box and they can come and sort it out. I expect then I'll get charged with criminal damage............
Bastards, the lot of them.
Oh and sorry for the swearing, but boy am I mad!